The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping to the United States, United Kingdom, France, Germany, Norway, Russia, Australia, Canada, Israel, Saudi Arabia and 15-25 business days for rest of the countries.
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
There are many possible causes that can result in such credit card error, and PayPal doesn’t give specific explanation on how to resolve the problem and make the payment goes through processing again, with the same or different credit card. Here’s some explanations and possible resolutions that suggested by users on Internet.
1. Credit Card Is already Linked or Associated with a PayPal Account
It would appear that credit cards already associated with a PayPal account are not accepted by PayPal if the user attempts to use the card without being logged into PayPal. If you’re using a credit card that’s linked or assigned to a PayPal account, try logging into PayPal during payment process. You can change the source of funds to make the payment when logged in to use the credit card instead of the PayPal balance.
2. Credit Card Is Previously Used in PayPal Account or Assigned in Closed PayPal Account
PayPal remembers a credit card details even when they have been removed from the account. The information is remembered even if PayPal account which linked to the credit card is closed and deleted. In this case, try another credit card, or assign the credit card to a PayPal account, and pay with account logged in.
3. PayPal Limit on Non-Member Credit Card Usage
According to a PayPal source, there is a limit based on the number of times, the amount of the transactions and the type of merchandise being sold that a credit card can be used to purchase within the system without having to verify ownership by opening an account. The restriction is for security and fraud protection reasons. There is no workaround to this limitation, but you should be able to use another credit card. If there is still problem, try using another email address or register for a PayPal account.
4. Credit Card or Email Address Raises Flag in the Transaction
Closely linked to reasons above, where some part of the transaction raises flag on the server that stop the payment. Two possible flags are on credit card or email address. Try changing either credit card or e-mail address or both when attempting to pay again.
5. Cookies Problem
Try using another web browser and/or delete cookies and attempt to pay with PayPal gateway using credit card again.
6. Credit Card Is Not Confirmed in Account
Although contrary to some of the reasons above, if the credit card has been linked to an account, but not yet confirmed, log-in to PayPal and complete all credit card information such as Card Verification Number or Security Code, and confirm the card by entering the PayPal code shown on the credit card statement on the special refundable charge by PayPal.
In all cases above, the problem won’t arise if the purchaser add the credit card to PayPal account, and use it as funding source to pay the transaction through PayPal account.
Here are some measures to ensure a smooth transaction and purchasing experience on myskyzone.com. If you have experienced an error while purchasing, please try the following steps. We have found that these solutions solve a majority of our purchasing issues:
1. Please verify with your bank or credit union if international purchases are permitted 2. Please verify with your bank or credit union if they support AVS 3. Confirm that your billing address is correct 4. If you have moved (change of address) within 5 years, please try your previous address of residence. We have found that banks may sometimes update the fields used for bank statements but forget to update the AVS fields 5. Use only English characters when inputting billing and shipping address information
Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email email@example.com within 24 hours after placing your order.
We sincerely apologize for sending the wrong item!
We do our best to get all the orders right the first time, and our goal is to ensure the highest satisfaction to all our customers! There are infrequent cases when we get orders mixed up because of the high volumes of orders we receive each day, but you do not have to worry! We are here to help and our customer representatives will be more than happy to help.
What you need to do: 1. Send us a photo of the wrong item that you received to our customer service or email to: Hello@thecoolbrands.com 2. In your Subject Line, include: “Wrong Item Received” 3. We will send the correct item out as soon as we can! If you would like a refund instead, simply return all the wrong items or the entire order back to us for a full refund! All items have to be returned for the full refund desired. For orders with multiple items, if you decide to keep some items and return the rest, partial refunds will be credited back to your account.
We are not responsible for any item lost or stolen after the package has been posted.
To prevent your package from getting lost, please make sure to double check the Shipping addresses to ensure correct delivery.
If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and will ask if the customers need us to resend again or refund for the purchase; however the S&H Charge is non-refundable.